This requires physical presence of the patient into the clinic. Then clinical examination is done.
On emergency, patient can avail basic advice to handle the urgency by means of telephonic consultation. Definitive treatment plan will be advised after patient comes to the clinic physically.
If the patient's call is not received in the first time, "Don't Worry", there is no need to recall. The patient will be called over phone as early as possible when the doctor becomes free.